Icons are missing on the display screen

Jaya_Seelan · November 9, 2021, 2:28pm

I have created a test app to show the real problem. I have a title and icon on the page layout but I can’t the icon on the display screen. I have been seeing this bug for more than a week, but surprisingly nobody reports it. I am wondering this is only happing to me !!!

Display screen

Page layout

Moreover, when want to select an icon; the icon selection screen doesn’t show any icon like previously does.

Please advice me on that need to do

Mari · November 9, 2021, 2:56pm

Hi, what browser are you using?

Jaya_Seelan · November 9, 2021, 3:18pm

Hi Mari! I’m using Google chrome and also I tried with Microsoft edge, it’s still the same

Jaya_Seelan · November 15, 2021, 12:13am

Hi, @Mari did you find any solution?

Mari · November 15, 2021, 8:04am

Hi @Jaya_Seelan, I unfortunately couldn’t get this bug to reproduce. What’s your app ID (number sequence in project URL)? If you start another project does the same bug occur?

Jaya_Seelan · November 16, 2021, 2:17pm

Sorry for the late reply @Mari , My app ID is 302282. Thank you.
Yes, the same bug occurs went try to create a new project

Jaya_Seelan · November 17, 2021, 12:33am

I have attached the error from my developer console for your reference. @Mari

Mari · November 17, 2021, 9:46am

Thanks for the details @Jaya_Seelan, I’ll report this to the development team.

Mari · November 18, 2021, 1:30pm

Hi @Jaya_Seelan, what happens if you clear the browser cache and try again? Or try in incognito mode (ctrl/cmd+Shift+N on chrome)?

Jaya_Seelan · November 19, 2021, 1:34am

HI @Mari I have tried both, remove cookies and incognito mode. Still same

In this picture I have marked someplace where is I can find errors.

I have tried opening 3 different laptops, I find the same problem even I have tried to completely uninstall my chrome and install it back and try but still same

Mari · November 19, 2021, 8:53am

Hi, we investigated and it seems to be an issue with your network not connecting to https://maxcdn.bootstrapcdn.com, since only the assets hosted there are not loading for you. Unfortunately there isn’t anything we can do in this situation, could you try using a different network?

Jaya_Seelan · November 22, 2021, 1:33pm

Hi @Mari , I took sometime to do little research by opening Appgyver on 15 different computer from different network. I face exactly the same problem on all the computers. If you think is because of my network, I have confirmed, its not.

I did search about this error - some website say because of ads blocker - so I remove ads blocker , clear all my cache , cookies , and completely uninstall my chrome and install back.

Can please help to assign a technical person to remotely check , what’s exactly happening at this side.

I am surprised too, how other user don’t face this problem and only me. Please help me on this.